Cookies Policy

(Date published: 31 March 2021)

This policy supplements the personal-data protection policy (https://www.universign.com/en/personal-data-protection-policy/) and is applicable to the universign.com and app.universign.com sites, and to the document signature page (SP) (the ‘Sites’ or the ‘Site’).

Universign reserves the right to update this policy and report any update through its Site, and in particular through the sharing of a new updated banner.

What is a cookie and what does it do?

A ‘cookie’ (or ‘tracker’) is a text file that may be stored on a dedicated space on your device’s hard drive (computer, tablet or smartphone) when viewing a service accessible online. A cookie allows its issuer to identify the device on which it is stored during the cookie’s period of validity or storage. As such, the cookie does not allow for you to be identified as such; instead, it serves to store your Site browsing information.

During visits to the Sites, information regarding your browsing may be stored in ‘cookies’ installed on your device, subject to the choices you have expressed concerning cookies, which you may change at any time. These cookies facilitate personalised navigation for Site users and are also used for analytical purposes (audience measurement).

A cookie contains various data, including the domain name of the server that placed it; its name; a value that is normally used as an identifier; and an expiration date, if applicable.

Cookies are usually used to collect information regarding your online browsing and to provide you with personalised services according to the collected data.

There are two broad categories of cookies:

  • Cookies placed on your device by Universign. In general, these are used by Universign to identify a user and allow them to access their account and the various Site features.
  • Cookies placed by a third-party service provider (‘third-party cookies’). These cookies may be used by the service provider to recognise your device when you visit other platforms. Third-party cookies are generally used for advertising or platform-analysis purposes. The issuing and use of cookies by third parties on our Site is subject to the personal-data protection policies of these third parties.

What cookies are used and what is their purpose?

The cookies placed on our Site are only used to:

  • permit the proper functioning of the Sites and the correct performance of the services you request, as well as the storage of your consent to the placement of other categories of cookies; personalise services and improve your experience on our Sites;
  • to allow us to understand how you access the Sites and track visiting habits in order to measure performance and help us to improve the quality of our services;
  • allow our customers who have provided our electronic-signature services as part of their customer journey to understand how you access a Site and monitor visiting habits in order to measure the performance of their journeys and help them to improve the quality of their services; and
  • to allow third-party service providers to suggest more relevant advertisements online.

Upon your first connection to a Site requiring prior consent to the installation of a tracker, a banner will be presented to you in order to obtain your consent, your personalised choices, or your rejection to the installation of cookies.

Once this stage has been completed, and as long as the cookie is not quickly deleted (e.g., upon leaving the page) you can return to your initial settings and accept or reject these by clicking on the label appearing on one side of the bottom of your screen.

You can indicate your general preferences for the Site according to the purposes and the providers of the cookies in question.

You can also consult this cookie policy, which may be accessed through a tab on the bottom of the universign.com site.

Cookies play an important role in the functioning of our services. Their disabling may reduce or prevent access to all or part of the Services offered by the Site (particularly in the case of technical cookies).

Navigation cookies (technical cookies)

Universign cookies strictly necessary for the Site’s functioning, for the provision of services requested by users (e.g., session cookies and those intended for the communication of information inherent to the service provided), for the Site’s protection against cyber attacks, and for the storage of your consent to the placement of cookies (e.g., tarte au citron cookie).

As such, they do not appear on the list of existing cookies.

These cookies are essential for navigation on the Site and do not legally require the user’s consent. Nevertheless, you may choose to delete these from your browser. However, their deletion may cause difficulties or a complete impossibility in Site navigation.

Personalisation cookies

Universign uses personalisation cookies in order to improve your experience throughout your visit to the Site, and to personalise the content thereof.

Audience-measurement cookies

Universign uses audience-measurement cookies so that the company or its clients may adapt the Site to the requests and needs of users/visitors; measure the number of visits, the number of pages viewed and user/visitor activity on the Site; and carry out analysis and statistical studies.

Advertising cookies

Universign uses cookies for advertising purposes which allow for internet-users’ browsing to be tracked in order to suggest personalised advertising pages to the users of these networks.

Signature-page analysis cookies

As part of the provision of its electronic-signature services, Universign clients or partners (hereinafter ‘Clients’) may invite users to sign documents by email (hereinafter ‘Signatories’).

By clicking on the invitation, Signatories are redirected to a page known as the signature page (SP) which is included in the Universign services platform. This page, used under the Clients’ responsibility, may contain analysis cookies if the latter decide to enable a specific option.

In this case, a banner allowing for the management of Signatories’ consent to the installation of analysis cookies will be made available on the SP.

List of existing cookies

ProviderRoleCookiesDescriptionExpirationUniversign.comApp.universign.comSP
Google Analytics (via Google Tag Manager)Analyses site audience_gaUsed to differentiate users13 monthsXXX
Google Analytics (via Google Tag Manager)Analyses site audience_gidUsed to differentiate users24 hoursXXX
Google Analytics (via Google Tag Manager)Analyses site audience_gatUsed to discover the rate of requests made to Google servers1 minuteXXX
Google Analytics (via Google Tag Manager)Analyses site audienceGac UA-18697576-1 Used to collect information about user interactions with advertising campaigns90 days X 
LinkedIn (via Google Tag Manager)Identifies users coming from LinkedIn.comlidcOptimises routing1 dayXX 
LinkedIn (via Google Tag Manager)Identifies users coming from LinkedIn.combscookieStores the double-authentication status of a connected user2 yearsXX 
LinkedIn (via Google Tag Manager)Identifies users coming from LinkedIn.comUserMatchHistorySynchronises IDs of LinkedIn advertisements30 daysXX 
LinkedIn (via Google Tag Manager)Identifies users coming from LinkedIn.combcookieIdentifies the browser to detect abuse on the platform2 yearsXX 
LinkedIn (via Google Tag Manager)Identifies users coming from LinkedIn.comlangDefines default regional/language parametersEnd of session (when the site is closed)XX 
.doubleclick.net (via Google Tag Manager) pm_sessUsed to verify if the user’s browser accepts cookies30 minutesXX 
HubspotCollects your contact requestshubspotutkIdentifies a user when submitting a form and is used for contact deduplication.13 monthsXX 
HubspotCollects your contact requests__hsscAssures the tracking of sessions and determines if HubSpot should increase the session number and timestamping data in the __hstc cookie30 minutesXX 
HubspotCollects your contact requests__hssrcUsed to determine if the visitor has restarted their browserEnd of session (when the site is closed)XX 
HubspotCollects your contact requests__hstcStores timestamping details13 monthsXX 

How do you disable cookies?

There are several ways to manage cookies.

First of all, you can use the consent-management banner to refuse these upon your first connection to the Site, or, if you have accepted all or some cookies, you can modify your choice by clicking on the label that appears at one side of the bottom of your screen. This module allows you to indicate your preferences, whether globally for the entire Site in question, or according to trackers by provider for non-essential cookies.

It is specified that consent regarding the installation of cookies supplied by LinkedIn, .doubleclick.net and Google Analytics is managed by the Google Tag Manager. As a result, if you select the option to ‘allow’ or ‘accept’ depending on the Site, all cookies provided by LinkedIn, .doubleclick.net and Google Analytics will be installed. If you ‘reject’ or ‘refuse’ the Google Tag Manager service, no cookies provided by LinkedIn, .doubleclick.net or Google Analytics will be installed.

You can also configure your browsing device to reject cookies, either automatically or according to their issuer. The configuration of each browser is different. Here are a few examples:

  • Firefox: Menu/Options/Privacy & Security tab/Enhanced Tracking Protection -> check the Custom box and then the Cookies box -> select ‘All cookies’ or ‘All third-party cookies’ from the drop-down menu
  • Chrome: Menu/Settings/Show advanced settings/Privacy and security/Site settings/Cookies -> Disable the button: Allow sites to save and read cookie data
  • Safari for macOS: Safari/Preferences/tab: Privacy -> check the box: Block all cookies
  • Safari for iOS: Menu Settings/Safari -> check the box: Block all cookies
  • Internet Explorer: Menu/Internet Options/tab: Privacy -> click on Advanced/Advanced privacy settings -> check the box: Override automatic cookie handling

Finally, you can manage the use and exploitation of advertising cookies by visiting the ‘Your Online Choices’ management platform published by the Interactive Advertising Bureau Europe (IAB) and by following the instructions provided.

Contact us

If you have any questions or complaints regarding Universign’s respect for this cookie policy, or if you wish to make any suggestions or comments to Universign in order to improve the quality of this policy, you may contact us in writing at the following address:

  • UNIVERSIGN– DPO, 7 Rue du Faubourg Poissonnière, 75009 Paris or
  • privacy@universign.com

In case of any unresolved issues with regard to the use of your personal data, you may refer the matter to the CNIL (French Data Protection Agency).

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